Troubleshooting Guide

Having trouble accessing your account? Having trouble accessing the We Are Slugs! programs? Need technical assistance?

Technical Requirements:

  1. These online programs work best with Google Chrome as the internet browser. Alcohol Education and Sexual Assault Prevention modules work on Internet Explorer, Firefox and Chrome, provided that cookies are enabled, pop-up blockers are disabled and scripting is allowed. Diversity, Equity and Inclusion ONLY works on Chrome and only with pop-up blockers disabled and cookies allowed. Other browsers may work, but not as well and you may need to do research on how to disable pop ups and enable cookies. Get instructions on how to download Google Chrome.

  2. It is best to complete the courses on a desktop or laptop computer. Only the Diversity, Equity, and Inclusion program is supported on a mobile device. AlcoholEdu and the Sexual Assault Prevention programs may not support mobile devices such as a cell phone or tablet.

  3. Get more detailed information about system requirements.  

Having Technical Difficulties?

  1. Google Chrome is the best browser to use for the We Are Slugs! online programs.

  2. You must disable pop-up blockers in your internet browser. Get more information about disabling pop-up blockers in Chrome or you can search online for instructions for disabling the pop-up blocker for your specific internet browser (e.g., Safari, Firefox).

  3. Clear your cache as it can help if the programs are not loading properly. Get instructions on how to clear your cache in Chrome or you can search online for instructions for clearing your cache for your specific internet browser (e.g., Safari, Firefox).
  4. Make sure your browser is configured to accept cookies. Get information on cookies for Chrome or search online for instructions for your specific browser (e.g., Safari, Firefox).

  5. JavaScript must not be disabled.
  6. Security level settings: default settings supported; IE Maximum Security levels not supported.
  7. If you are still having technical difficulties, visit Everfi support here for the most common questions or for more general questions visit Everfi support here. You can request help via phone, email or chat. You may also select the question mark titled All Other Learners Knowledge Base for answers to common questions.

Can't Find Navigation Button?

  1. If you are having trouble finding the navigation buttons to move forward, check out this step-by-step guide from EVERFI support. 

Accessibility

If you are unable to complete any of the programs due to a disability-related access concern, please email weareslugs@ucsc.edu. We will work to either resolve the barrier or provide an alternative training.

Where is Part 2? When Will I do it?

You do not need to complete Part 2. If you have completed Part 1 for all three of the We Are Slugs! online programs and your progress notes you as being " in intercession", then you are done.  2. Congratulations!